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Shipping Information
All orders will be shipped via the method you choose during order checkout.
Unless noted, all shipping and handling charges will be calculated by the weight
of the items ordered.
All orders will be shipped with a tracking number or delivery confirmation
number. If an item does not arrive as expected we will work with the
shipping company to trace the package. Because we require a tracking or
delivery confirmation number we can only offer limited international shipping
options.
In-stock orders received by 2:00 P.M. EST will be shipped same day. All other orders generally will ship less than 2 business days after payment is received. There may be occassions where items will need to be backordered or become unavailable because the manufacturer has discontinued them. We work hard to minimize those events from happening. If an order cannot be shipped within 2 days we will contact you to discuss the delay and the options for resolution which will always include an ability to have your order cancelled and funds returned. The delivery times outlined during Order Process are estimates that the carriers provide and are in addition to the processing times we require
to ship your order.
If you require an order be received by a certain time we recommend you email
service@cardsnetwork.com prior to ordering to be sure that your order can be processed and delivered in the required time.
Returns:
We want you to be satisfied with every item you purchase from Cardsnetwork.com.
Which is why we provide a 100% 15-day money back guarantee on standard items in
our store. If you are not satisfied with an item that you have purchased,
you may return the item within 15 days of delivery for a full refund of the
purchase price, minus the shipping, handling, gift wrap, or other charges.
The item must be returned in good condition, in the original sealed boxes and
with all paperwork parts and accessories to ensure full credit. Beyond 15
days, please contact the manufacturer.
Our standard return policies do not apply to all items. Below is a list of
exceptions to our Standard Return policies. Items on this list are not
returnable.
Return Exception List:
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- Loose Packs of sports or gaming cards not part of an unopened box
- Items marked "Clearance" or contained in the Clearance section of our
catalog
- Items marked "Not Returnable" or "As is" or "Sales of this item are final"
- Single cards (we make every effort to provide high resolution images of
all of our single card inventory so that you may make an informed purchase
decision)
- Damaged Items - if your order was damaged during shipment we will replace
the damaged items. However, you must save the shipping material and
package as the shippers may require proof of damage before issuing a credit.
Please follow the return process below for damaged items, however, the return
instructions may vary.
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To Initiate a Return: |
- Send an email to
service@cardsnetwork.com with the following information:
- Provide Order Return Details
- Make the message subject "Return Authorization Request"
- In the email specify Your Name, Your Account Email Address, Your
Daytime Phone Number, Order Number
- Also specify each item that you'd like to return (item # and
description)
- Specify and additional information that would be helpful in processing
the return
- Get an RMA Number
- You will receive a response within 24-48 hours with an RMA Number
and instructions on where to send the items
- Send the Items
- Package the items and send them back to the address provided (we
recommend using a carrier that provides a tracking number such as
UPS)
- Receive Credit
- Once we receive the items we will issue a credit to you within 24-48
hours. Please be sure to include your daytime phone number so that
we may contact if problems arise.
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